Tatiana gives you a unique
combination of advantages for your business.
Tatiana offers No
drop ship fee, Low flat rate shipping, and no minimum orders.
We also drop ship internationally ship within 24 hours and have excellent
customer service, we provide order tracking & delivery confirmation on most
products. We can offer Auto download of inventory & updates. Since 1999 we
have helped our distributors build successful businesses. You deal
directly with the manufacturer & distributor of the Tatiana label, not a
third party.
You do not
have to purchase a Tatiana website to distribute Tatiana.
Please note- Our most successful
distributors do use a Tatiana site in conjunction with their existing one or as
their primary one. Please contact us or read below to see why.
If you just want to open a wholesale
or drop ship account CLICK
HERE
CONTINUE BELOW TO SEE WHAT OUR MOST
SUCCESSFUL DISTRIBUTORS ARE DOING.
Owning your
own Tatiana shop kart site has many advantages.
We help to increase your sales,
conversion rates and repeat customers. We provide Automatic download of
products, Automatic real time inventory updates, Specials, Closeouts, &
ability for customers to search data base only for products that come in their
size.
SPECIFIC ADVANTAGES INCLUDE
1. We auto upload over 500 products-
That’s over 9,000 sku’s. This saves you over 400 hours of manual data entry. You can now spend
your valuable time marketing your new business.
2. We maintain the database for
you. This saves you 10-15 hours a week. You reduce the
chance of selling an out of stock items & get immediate automatic addition
of new products. SUMMARY- Your site is always current-and updated. This leads
to more sales & repeat customers.
3. Automatic SPECIALS, SALES &
CLOSEOUTS. A key
feature of any successful site. This feature has been proven to drive sales and
increase the number of customers who will shop with you again.
4. Customers have ability to search
by SIZE. This is a unique feature only
expensive custom built websites have. It increases sales & repeat sales.
Customers do not want to spend time looking for an item, only to find out it
does not even come in their size. This is another reason existing website
owners integrate a Tatiana turn key site as part of their business plan.
The benefits of a Tatiana website speak for themselves. You
get the auto upload of products, the data base maintenance, and many others
such as specials and closeouts, and the search by size function.
We know the unique
needs of E-commerce.
We provide advantages other companies do
not offer you. This gives you a competitive edge. When you choose a Drop
Shipper, your business & reputation are on the line. Tatiana understands
this, that is why we encourage you to call us 941-488-0995 and talk to one of
our E commerce specialist so we can determine how we can best help you build a
successful Tatiana distributorship. Established
in 1999, Tatiana is currently sold in 400 stores worldwide. You have chosen
one of the fastest growing market niches and brands on the net. Our
distributors enjoy a rapidly growing base of loyal repeat customers. (Physical location stores should email or
call so we can discuss your unique needs.)
BELOW ARE ANSWERS TO (Almost)
ALL OF THE QUESTIONS WE HAVE BEEN ASKED ABOUT THE TATIANA / ISHOPCONSCIOUS
DROPSHIPPING PROGRAM
This includes details
about shipping, quality, returns, marketing tools and packages, how the
paperwork process works, how orders are placed etc.
ORDERING
FROM TATIANA
SHOULD YOU ACCEPT
VISA/MASTER CARD ON YOUR SITE?
Setting up an account with Visa/Master Card is free. However, you will have minimum monthly
charges of $23.00 - $42.00. If you are
on a tight budget, you may want to wait to make sure your profits will pay for
this and make due with PayPal initially because they do not have a monthly
charge. The downside of only accepting PayPal
is that they sometimes do not clear payments as fast and this can delay the
shipment of your order by 2-3 days.
If you would like to accept VISA/MASTERCARD we can provide
the lowest rates and monthly fees. Email
us at sales@tatianafashions.com with your name
and phone number so we can give you a quote and further details.
9. WE STRONGLY SUGGEST YOU DO NOT REMOVE THESE
SIZES FROM YOUR WEBSITE. STATISTICS SHOW 9 OUT OF 10 WEB RETAILERS DO NOT ADD
THEM BACK.
10. New styles will be posted into the new
additions list and emailed to you.
EBAY SELLERS
We
understand your commitment to ship within 7 days and the possibility of poor
feedback if you do not.
1. We have an out of stock list on our website
and when it will be back in stock. Check that before you post.
2. We carry 3,100 style/color size combinations
in the 30 different styles we make. The industry standard is to be 85% in
stock. Tatiana averages 92%
3. Even though we have a posted out of stock
list, it does not mean we cannot run out of something before we post to the
website.
4. Our statistics show that at any one time 20
–30 of the 3,000 sku’s may be out of stock and have not been published to the
out of stock list. We have no way of doing anything about this. You may want to
put this into your own words on every item description you put on eBay.
SHIPPING
INFORMATION
We ship via
USPS or UPS at our discretion. The order is processed within 24 hours. The
packages usually arrive within 3-10 business days. Expedited shipping is
available for an extra charge. Upon checkout, you will be given the option of
express mail 2-3 days, ($14.00) or overnight mail ($23.00).
We make
every effort to stock all sizes and colors we carry. If the item is out of
stock, you will be contacted by customer service within 24 hours.
If we are
out of one item but sent another, you will receive an email confirming the
delivery of the whole order and will be contacted by us within 24 hours of what
item could not ship.
Orders of
in stock items placed before 11:00 AM Eastern time (Excluding holidays and weekends)
will usually ship out the same day. Orders placed after 11:00 am usually ship
out the next day.
Email
Shipment Confirmation:
On the day
the order is shipped, we will send you an email with your tracking number and
the amount charged to your credit card. This tracking number is used to confirm
delivery, not to actually track during transit.
SHIPPING CHARGES
There is no
additional fee for drop shipping.
UNITED STATES
1. First class USPS is a flat rate of $6.00
under 13 ounces (4-10 days)
2. Priority USPS is a flat rate of $9.00 under
13 ounces (2-3 days)
3. Over 13 ounces but less than 2 pounds, USPS
priority mail flat rate of $9.00 (2-3 days)
4. Overnight USPS express mail under 2 pounds is
$28.00
INTERNATIONAL
1.
International rates less than 13 ounces are a flat rate of $12.00 (5-10 days)
(13 ounces
is approximately equivalent to 2 bra and panty sets, or 1 corset)
2. Under 2
pounds USPS global priority $25.00 (4-6 days)
3. Under 2
pounds USPS express mail global $36.00 (3-5 days)
Note:
Shipping corsets to Canada
or Europe using regular mail takes longer than other products because they ship
out of our Washington
warehouse. It can take 2-3 weeks by regular mail for these products to ship to
Europe or Canada
because the mail routing is different. It does not make sense, but that is what
the post office tells us.
CUSTOMER SERVICE
Customer
service is provided via email customerservice@tatianafashions.com
Our phone
number is 941-488-0995 but we are able to respond faster via email since we
have someone monitoring them all day in the warehouse.
Fax
941-488-0994
MAIL
TATIANA
201
HILLS ROAD
NOKOMIS,FLORIDA 34275
RETURNS
Our return
policy is a standard wholesale return policy. If you would like retail return
policies, you would need to purchase at the retail price.
By law,
intimate garments containing a crotch cannot be returned once they have been tried
on or worn. These returned items are given a biological test before a credit is
issued.
All returns
must be submitted within 15 days, unused, with all tags attached. Item must be
in restock able condition.
DEFECTIVE MERCHANDISE
Tatiana
guarantees all items will be free of defects.
If a
customer has a defective item, mail it to us explaining the defect.
A
replacement will be sent upon the return of defective item.
If the
customer no longer wants the item, you can request the item be sent to you
instead.
If the
item cannot be replaced you will receive a full refund.
Please
allow 2-3 weeks for us to receive and process your return.
Note: We
have a very low rate of defects.
SIZE EXCHANGES:
OPTION 1
Place a new
and separate order for the size you want on our website.
Note that
in the order notes section you are sending a return for credit.
Send the
item in restock able condition (With all tags attached) to our mailing address
(see above).
Please
include the order number or packing slip.
Your
account will be refunded the full amount of the order returned minus a $2.00
restocking fee.
OPTION 2
Mail the
item back in restock able condition.
Include
what size you want sent.
Include
packing slip, order number AND the middle four numbers of your credit card so
we can bill $7.00 for shipping, handling, and restocking. (We maintain the
first four and last four numbers only of your credit card).
TO CHANGE EDIT YOUR ACCOUNT
INFORMATION
Go to www.tatianafashions.com. Log into your account and pretend to place an
order. Before you actually complete the
sale, you will see the option to edit your account information.
How can I get wholesale prices?
Order the
cd-rom and we will set up your wholesale account. When you log into TatianaFashions.com, the
prices you see and subsequently charged, are wholesale. You can also purchase
our turnkey website and with activation, we set up your wholesale account Click here for details.
What is wholesale? Is it the same as
retail?
Wholesale
is the price at which a manufacturer will sell large quantities of an item to
someone who is going to resell them. Retail is the price you pay when you walk
into a store and buy an item off the rack. Markup is the difference between
these two prices. We sell items to you at wholesale prices that you then resell
to your customer at retail.
I am a wholesaler, why don’t I see
the wholesale price on the site?
You are not
logged in is most often the case.
What if the web-cd info is different
from the Tatiana Fashions website info?
If you
order the cd-rom and run into a discrepancy between that and the website, use
the website information.
What if an item is out of stock?
If we do
not have an item in stock, we will email you and ask your preference of
canceling the order, substituting, or putting on back order.
Why doesn’t my credit show up
immediately?
Credits to
your credit cards are done once a week, not daily. It takes credit card
companies longer to show credits than purchases.
How do I log on my account?
You can log
onto your account from our home page on www.tatianafashions.com.
How can I see my order history and
tracking info?
Log into
your account from our home page on www.tatianafashions.com.
Here you can view your history and tracking information.
What about Out of Stock Items?
1. On our
home page click on “Out of Stock Items” for a list of sizes that are out of
stock and when they will be back in stock.
2. At the
bottom of the list sizes that are out of stock and will not be back in stock
are designated as such.
3. If you
try to order an item that is out of stock, you will get a message telling you
so and to try another color or size.
4. Two
weeks before our factory shipment, we will begin taking orders for out of stock
items.
5. You will
be sent an email saying your order is on backorder.
6. The date
the order will be in is posted on our website on the out of stock list.
7. If you
order an item that has not been posted as out of stock yet, we will send you an
email giving you the option to cancel or change color or size.
8. Manual
credits to credit cards are made once a week.
9. WE
STRONGLY SUGGEST YOU DO NOT REMOVE THESE SIZES FROM YOUR WEBSITE, STATISTICS
SHOW 9 OUT OF 10 WEB RETAILERS DO NOT GET AROUND TO ADDING THEM BACK ON.
10. New
styles will be posted onto new additions list and emailed to you.
What if I am an eBay Seller?
We
understand your commitment to ship within 7 days and the possibility of poor
feedback if you do not.
1. We have
an out of stock list on our website and when it will be back in stock. Check
that before you post.
2. The
industry standard is to be 85% in stock. Tatiana averages 92%.
3. Even
though we have a posted out of stock list it does not mean we can not run out
of something before we post to the website.
4. Our
statistics show that at any one time 20 to 30 out of 300 SKUs may be out of
stock that have not been published to the out of stock list. We have no way of
doing anything about this. You may want to put this into your own words on
every item description you put on eBay.
What if my order status is pending
or denied?
If your
payment comes to us as “denied” we move it to canceled and you receive an email
saying it was canceled. We also send another email saying payment was declined.
You will need to place your order again. If your order comes to us as pending
and does not clear within 24 hours, we cancel it. You will receive an email
telling you this. Please note: using PayPal, e-check can cause your order
status to be pending for 1 or 2 weeks, so this is not an efficient way for you
to pay. If you use regular PayPal or a PayPal
credit card, it does not seem to do this. We want to process your order as soon
as we get it and the chance for errors increases the longer it sits in pending.
Why is my international
corset/garter taking so long?
SHIPPING
CORSETS TO CANADA OR EUROPE TAKES LONGER. IT COULD TAKE 2-3 WEEKS REGULAR MAIL.
Why? Even we do not know. The value is over $25 so sometimes customs hold it up
and they do ship from our WA warehouse, which has different airplane routes.
That is why we strongly urge you to have USPS Express Mail Global as your only
shipping option for corsets and garters for your customers and use it when
ordering it from us for any corset or garter order overseas.
Does Tatiana contact my
customers? No,
please let your customer know that they need to contact you for customer
service. Our packing slip clearly states that they are to contact your company
for customer service. Items must be returned in restock able condition with
tags attached within 15 days.
Can I do a size
exchange?
Go to our website and place a new order for the size wanted. Have the customer
send the first order back to us and we will issue a refund minus $3.50 FOR
HANDLING.
How do you handle
defects?
Items are guaranteed against defects. If an item is defective, return it to the
address above WITH THE PACKING SLIP or at the very least our order number (that
would be Tatiana Fashions Order number not your websites order number). We will
then send a replacement.
What do I do if a
customer does not want the item and wants to return it?
First: Note there are not many returns on Tatiana products. We have a very low
return rate. Your return policy will not be the same as ours. We are a
wholesaler, you are a retailer. We suggest you look at other retailers return
policy to see what they are doing. The successful ones have liberal return policies.
Tatiana is a manufacturer
and we do not have retail return policies. Most wholesalers accept returns only
for defects. Most resellers (that would be you) resell their returns because if
we accept them we have to charge an $8.00 (or 15%, whichever is higher)
restocking fee. If we get a return from your customer, we will automatically
accept the return and charge the restocking fee.
What if a customer
refuses an item?
If an order is refused by your customer and is returned to us, it will be
treated as a return and the $8.00 (or 15%) fee will be automatically charged.
What if
my customer moves?
If your customer has moved and the item is returned to us and must be re-mailed
there will be a $7.00 re-mailing fee automatically billed to you.
MARKETING TOOLS FOR
YOUR WEBSITE
Before going to this
site read below so you do not buy things you do not need!
Services we suggest you purchase:
The services below are important. We use the services and would not
operate without them. The rest of the services you should not buy until you are
more experienced with web marketing. Our main site has many services and
packages and can be confusing. Below we have given you the links so you can go
directly to the 4 items that are needed. You are free to browse around the site
and look at other products, but the ones below are the only ones you need. Our
price is very competitive but the real reason you will want to purchase through
here is excellent customer service where you can talk with a live person!
1. Domain
name. Click here To
purchase domain name
If you do
not have a domain name we suggest you buy it through Tatiana so you can have
phone help to walk you through the set up process.
2. Traffic
Blazer This is a bundle of website
marketing tools Click here for details and to
purchase package
of website marketing tools
3. SSL
certificate. This is what tells your customer you are a legitimate business.
Click here for details and to
purchase SSL
certificate
4. Click
here to purchase Email
marketing package
